Terms Of Use

Effective Date: October 30, 2025
Platform: OnlineCare (AI-powered Medical Education Tool)

QUICK SUMMARY

By using OnlineCare, you understand and agree that:

  • This is an educational tool, not a medical service or diagnosis platform
  • You must be 16 years or older to use this app
  • This does not create a doctor-patient relationship
  • Do not use for medical emergencies (Call 911 if needed)
  • Do not share Protected Health Information (PHI) such as medical records, diagnoses, or prescription details
  • Your chat history is stored only on your device using zero-knowledge architecture—we cannot access it
  • All AI responses are educational and may contain errors—always consult healthcare professionals
  • You use the app at your own risk

1. ACCEPTANCE OF TERMS

By accessing or using OnlineCare, you:

  • Confirm you are at least 16 years of age
  • Agree to be legally bound by these Terms of Use
  • Accept the limitations and disclaimers described herein
  • Understand this is for educational purposes only

If you do not agree, discontinue use immediately and uninstall the app.

2. WHAT OnlineCare IS

OnlineCare is an AI-powered health education platform that provides:

  • General health and wellness information
  • Symptom-based educational guidance
  • Mental health literacy resources
  • Multilingual health conversations (50+ languages)
  • Nearby pharmacy locator services

3. WHAT OnlineCare IS NOT

OnlineCare does NOT provide:

  • Medical advice, diagnosis, or treatment
  • Emergency medical services
  • Clinical healthcare from licensed professionals
  • Doctor-patient relationships
  • Prescription medications or medical devices

4. AGE RESTRICTION

You must be 16 years or older to use this app. By using OnlineCare, you represent and warrant that you meet this age requirement.

5. PRIVACY & ZERO-KNOWLEDGE ARCHITECTURE

WHAT WE COLLECT:

  • Basic account information: First name, last name, email
  • Stored securely on HIPAA-compliant servers

WHAT WE DON'T COLLECT:

  • Your chat conversations are stored ONLY on your device
  • We use zero-knowledge architecture - we cannot access, read, or recover your chat history
  • Optional encrypted backup to your personal iCloud (iOS) or Google Drive (Android)
  • We have no access to your backup data

WHAT YOU MUST NOT SHARE:

Do not enter Protected Health Information (PHI) including:

  • Medical record numbers or insurance details
  • Specific diagnosed conditions linked to your identity
  • Prescription information, lab results, or clinical documentation
  • Any information that identifies you as a patient receiving specific medical care

For complete privacy details, see our Privacy Policy.

6. NO MEDICAL ADVICE OR EMERGENCIES

CRITICAL: This app is for educational purposes only and does not provide medical advice.

  • Do not use OnlineCare for medical emergencies
  • If you are experiencing a medical emergency, call 911 or your local emergency services immediately
  • Always consult qualified healthcare professionals for medical concerns, diagnosis, or treatment
  • AI responses may be incomplete, outdated, or context-dependent

7. THIRD-PARTY SERVICES

The app integrates with:

  • iCloud / Google Drive (optional chat backup)
  • Google Maps API (pharmacy locator)
  • OpenAI GPT (anonymous AI response generation)

We are not responsible for third-party service failures, privacy practices, or security breaches.

8. PROHIBITED USES

You must not:

  • Reverse engineer or extract source code
  • Use automated tools (bots, scrapers)
  • Submit false or fraudulent information
  • Use the app to harass, threaten, or harm others
  • Violate any applicable laws

Violations may result in immediate account termination.

9. DISCLAIMERS & LIMITATION OF LIABILITY

The app is provided "AS IS" without warranties of any kind.

WE ARE NOT LIABLE FOR:

  • Health outcomes or medical decisions based on app use
  • AI-generated content errors or inaccuracies
  • Loss of data (including chat history if not backed up)
  • Technical failures or service interruptions
  • Third-party service failures
  • Any direct, indirect, incidental, or consequential damages

YOUR USE OF THE APP IS ENTIRELY AT YOUR OWN RISK.

Maximum liability: The amount you paid for in-app purchases in the past 12 months, or $100 USD, whichever is less.

10. ACCOUNT TERMINATION

BY US: We may suspend/terminate your account for violations.

BY YOU: You may delete your account anytime. Account deletion is permanent and irreversible:

  • Personal data deleted from our servers within 30 days
  • Local chat history unaffected (stored on your device)
  • No data recovery possible

11. INTELLECTUAL PROPERTY

All app content, features, AI models, and branding are owned by OnlineCare or its licensors. You may not copy, modify, distribute, or create derivative works.

12. UPDATES TO TERMS

We may update these Terms periodically. Material changes will be communicated via in-app notification. Continued use after updates indicates acceptance.

13. GOVERNING LAW

These Terms are governed by the laws of the United States of America. Disputes shall be resolved in US courts of competent jurisdiction.

For App Store/Play Store purchases, you are also subject to their respective terms of service.

14. CONTACT

Questions? Contact us at: support@OnlineCare.com

Response time: Within 24-48 hours

15. FINAL ACKNOWLEDGMENT

BY USING OnlineCare, YOU CONFIRM THAT YOU:

  • Are 16 years or older
  • Have read and agreed to these Terms of Use
  • Understand this is an educational tool, not medical service
  • Will not use for medical emergencies
  • Will not share Protected Health Information (PHI)
  • Accept all risks associated with AI-generated educational content
  • Understand your chat history uses zero-knowledge architecture

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Last Updated: October 30, 2025