Inside the app
Settings → Help opens the support centre with your account context already attached, so you don’t have to explain your setup.
Contact us
Messages are reviewed by our support team. Response times vary by request volume and issue type.
Whether you’ve found a bug, want to understand how your data is handled, or you’re a campus or clinic wondering how this fits alongside your service — write to us and we’ll answer properly.
24–48 hour reply
No bots on this queue
Support
Accounts, login, billing and anything that isn’t working as it should. We reply within 24–48 hours.
support@onlinecare.comPrivacy & data requests
Use this channel for access, correction, export, deletion and other privacy requests. We respond within the time required by applicable law and our published privacy process.
privacy@onlinecare.comLegal, press & partnerships
Campus programmes, clinics, employers, media enquiries and questions about our terms.
legal@onlinecare.comMedical emergency
We are not an emergency service. In the US call 911, or call or text 988 for the Suicide & Crisis Lifeline.
Call 911 (U.S.)
Support
Faster routes, depending on what you need
Some things don’t need an email at all.
Getting-started guide
Download, sign-in, language switching, wallet sharing and device sync are all covered on the How It Works page.
Accessibility line
If something in the app blocks you, tell us and it goes straight to the design team — not into a general queue.
Quick answers
Before you write
These four come up most often. If yours isn’t here, the form above goes straight to a person.
The app is free to download and the core features — AI conversations, symptom checks, mental-health tools, the pharmacy finder and your health wallet — are free to use with no card required. Clinician consultations and certified documentation are paid, and the full price is shown before you confirm.
Settings → Privacy → Delete my data in the app, or email privacy@onlinecare.com from your account address. Deletion is permanent and irreversible. Personal data leaves our live systems within 30 days and backups within 90.
No. The AI provides educational guidance and helps you decide what kind of care makes sense. Diagnosis, prescriptions and treatment stay with licensed professionals — and screening scores from the mental-health tools are indicators, not diagnoses.
OnlineCare is designed to use structured health-safety instructions and reference information rather than treating AI output as medical advice. AI can still be incomplete, outdated or wrong, so important decisions should be confirmed with a qualified professional. It can still be incomplete or inapplicable to your specific situation, so always confirm anything important with a qualified professional.
This form is not for medical questions or emergencies. For health guidance use
the app. If you believe you are in danger, call 911 in the US, or call or text
988 for the Suicide & Crisis Lifeline. Outside the US, contact your local
emergency number.
Rather just try it?
Most questions answer themselves after two minutes in the app. It’s free to start and there’s nothing to cancel.
Free to start · No credit card · Educational guidance only
