Free to start, genuinely
Conversations, symptom checks, mental-health tools, the pharmacy finder and your health wallet cost nothing and need no card. Only clinician consultations and certified documentation are paid, with the price shown first.
How it works
From download to your first conversation in a few simple steps.
No appointment, no referral, no waiting room. Download the app, sign in with Apple, Google or an email address, and start a conversation about whatever is worrying you.
Free to start
~2 minutes
100+ languages
Getting started
Four steps, and none of them are difficult
This is genuinely the whole process. There is no verification queue and no waiting period.
Search “OnlineCare” in your app store
Open the App Store on iPhone or Google Play on Android and search for OnlineCare. We’re the first result — look for the brain-and-node logo. The download is free and there is nothing to pay to get started.
Install it and open the app
Tap install, wait a few seconds, then open it. You’ll land on a short welcome screen that explains what the app does and, just as importantly, what it doesn’t. No card details, no lengthy onboarding, no questionnaire before you can look around.
Sign in the way you prefer
Continue with Apple, continue with Google, or register manually with an email address and password. Apple and Google sign-in take one tap and we never see your password. Manual registration needs a name, an email and a password — that’s it.
Start talking — out loud or by text
You’re in. Tap Start Speaking Now for a real-time voice session, or choose text chat if you’d rather type. From the same home screen you can run a guided symptom check, open the mental-health tools, or set up your health wallet. Everything is available immediately.
Once you’re in
What the first five minutes look like
Every tool is on the home screen from the moment you sign in. Start wherever your question is.
Home care, OTC, clinician, or urgent care.
You receive educational information and care-navigation options, which may include self-care information, OTC education, professional care, or urgent-care guidance.
Or type instead
Same reasoning, same follow-up questions. Useful in a shared flat, a lecture hall or an open-plan office.
Run a symptom check
Pick a category or search, then answer a short guided sequence about area, severity, duration and timing.
Leave with a summary
Every session ends with a written summary, suggested next steps and any over-the-counter options worth considering.
Symptom checking
Point at where it hurts, not at a medical dictionary
The guided check asks what a clinician would ask — where, how bad, how long, what makes it worse. You never need to know the name of a condition to get useful guidance, and the whole thing takes about two minutes.
- Tap the body area, or choose from a fully labelled list if you prefer.
- Severity anchored in what you can still do, not in abstract numbers.
- Warning signs are screened before anything else and override the rest of the check.
- The experience may provide educational self-care information, OTC education, professional-care options, or urgent/emergency guidance depending on what you report.
Mental health
Safety questions come before anything else
Before any mental-health assessment begins, the app asks how you’re doing right now. If your answer suggests you may be at risk, it stops and shows crisis resources immediately rather than continuing with a questionnaire.
- A short risk screen runs first, every time.
- Then a structured assessment based on recognised screening instruments.
- Results are explained in plain language — a score is never presented as a diagnosis.
- Nothing is shared with your employer, university or family unless you send it yourself.
Good to know
A few things worth knowing before you start
Switch language any time
Voice and text both work in over 100 languages, and you can change mid-sentence. OnlineCare supports voice and text across 100+ languages. Language and speech-recognition quality may vary.
Add family profiles
Keep separate profiles for children or a parent you care for, so records, allergies and medication lists never get mixed up.
Works on both platforms
iOS and Android, phone and tablet. Your account and records sync, so you can start on one device and continue on another.
Private by default
Data is protected as described in our Privacy & Security documentation. If an optional data-contribution or model-improvement setting exists, it must be off by default and described precisely in the Privacy Policy.
Not for emergencies
The app is not an emergency service. In the US call 911, or call or text 988 in a mental-health crisis.
Getting started FAQ
The questions people ask before downloading
No. The app is free to download and the core features are free to use with no card required. Clinician consultations and certified documentation are paid, and the full price is always shown before you confirm anything.
Whichever you prefer — they give identical access. Sign in with Apple is the most private option because you can hide your real email address. Google is fastest on Android. Manual registration works everywhere and only needs a name, email and password.
You can look around, but an account is needed to save conversations, build your health wallet or track anything over time — those features have to be tied to something.
About two minutes from opening the app store to your first question. There is no verification queue, no waiting period and no lengthy questionnaire.
Use text chat. It gets the same reasoning, the same follow-up questions and the same next steps, and you can switch between voice and text mid-conversation without starting over.
The AI guidance, symptom checker, mental-health tools and health wallet work anywhere, in over 100 languages. Clinician consultations, online medication delivery at your door step and certified documentation depend on local regulation, and the app shows what is available where you are.
Settings → Privacy → Delete my data, or email privacy@onlinecare.com. After a verified deletion request, eligible personal data is deleted according to the timelines and exceptions in our Privacy Policy. Clinical records and other legally required records may be retained for longer.
Two minutes from now you could have an answer
Search OnlineCare in your app store, or tap below and we’ll take you straight there.
Free to start · No credit card · Educational guidance only
