How it works

From download to your first conversation in a few simple steps.

No appointment, no referral, no waiting room. Download the app, sign in with Apple, Google or an email address, and start a conversation about whatever is worrying you.

See all features
Free to start ~2 minutes 100+ languages
The OnlineCareAI launch screen A live voice session with the AI health companion Text chat with suggested health questions
Start with a question

How OnlineCareAI works

Follow the in-app steps and review information before you continue.

1. Get OnlineCareAI

Open the official App Store or Google Play listing. Check device compatibility, availability and current pricing.

2. Review the service and privacy information

Read the Terms, Privacy Policy and AI information-sharing notice. Complete the sign-in and onboarding steps shown in your app.

3. Choose how to interact

Select voice or text for a non-urgent health or wellness question. Enable microphone, location or connected-health permissions only when you choose to use a feature that needs them.

4. Review and organize

Check the AI response and any saved summary for mistakes. Use the information to prepare questions for a qualified healthcare professional.

The OnlineCareAI home screen showing the AI health assistant and the main features
Once you’re in

What the first five minutes look like

Every tool is on the home screen from the moment you sign in. Start wherever your question is.

A real-time voice session with the AI health companion

Home care information, nonprescription product education, or professional care.

You receive educational information and care-navigation options, which may include self-care information, over the counter education, professional care, or urgent-care guidance.

Text chat showing suggested health questions

Or type instead

Same reasoning, same follow-up questions. Useful in a shared flat, a lecture hall or an open-plan office.

Symptom category selection screen

Run a symptom check

Pick a category or search, then answer a short guided sequence about area, severity, duration and timing.

Session summary with over the counter recommendations and body focus

Leave with a summary

Every session ends with a written summary, suggested next steps and any over-the-counter options worth considering.

Body area selection showing a 3D model and pain location options
Symptom checking

Choose voice or text and describe a non-urgent health question

Select voice or text, and enable microphone, location or connected-health permissions only when you choose a feature that needs them.

  • Tap the body area, or choose from a fully labelled list if you prefer.
  • Severity anchored in what you can still do, not in abstract numbers.
  • AI responses can be incorrect or incomplete and may miss a serious condition. They cannot establish whether it is safe to wait for care. Use the information to prepare questions for a qualified healthcare professional. For a possible emergency, contact local emergency services immediately. Do not wait for an AI reply.
  • The experience may provide educational self-care information, over the counter education, professional-care options, or urgent/emergency guidance depending on what you report.

More on the symptom checker

The Your Safety Comes First screen shown before a mental health assessment
Mental health

Important health information

AI responses can be incorrect or incomplete and may miss a serious condition. They cannot establish whether it is safe to wait for care. Use the information to prepare questions for a qualified healthcare professional. For a possible emergency, contact local emergency services immediately. Do not wait for an AI reply.

  • A short risk screen runs first, every time.
  • Then a structured assessment based on recognised screening instruments.
  • Results are explained in plain language — a score is never presented as a diagnosis.
  • Review the Privacy Policy to understand how information may be shared. Check the content and recipient before sharing. Recipients may keep downloaded copies; deleting your original does not delete their copies.

More on mental health support

Good to know

A few things worth knowing before you start

Do I need to pay?

OnlineCareAI is free to download and includes a free trial with 60 minutes of real-time voice conversation. The rest of the app stays available after the trial. Paid options add more real-time voice minutes. Prices and terms are shown in the app listing and before you buy.

Switch language any time

Check the app for supported languages and features. Availability, response times and response quality can vary. Confirm important medical information with a qualified professional.

Add family profiles

Keep separate profiles for children or a parent you care for, so records, allergies and medication lists never get mixed up. Account holders must be 18 or older. Only add another person’s records when you have legal authority to do so. Storing a child’s records does not provide pediatric diagnosis or treatment.

Works on both platforms

iOS and Android, phone and tablet. Your account and records sync, so you can start on one device and continue on another.

Private by default

Read our Privacy Policy for information about AI processing, storage and your privacy choices..

Not for emergencies

The app is not an emergency service. For a possible medical emergency, contact your local emergency service immediately.

Getting started FAQ

The questions people ask before downloading

OnlineCareAI is free to download and includes a free trial with 60 minutes of real-time voice conversation. The rest of the app stays available after the trial. Paid options add more real-time voice minutes. Prices and terms are shown in the app listing and before you buy.

The app will show which features require sign-in. Saved information and account-based features depend on the access options available in your version.

Availability depends on your location, app-store distribution and supported features. Check the listing available in your country. OnlineCareAI does not provide clinician consultations or medication delivery.

Use the Account Deletion or Your Privacy Rights page, or email support@onlinecareai.com. We may need to verify that the request relates to your account. The Privacy Policy explains retention and applicable exceptions.

Two minutes from now you could have an answer

Search OnlineCareAI in your app store, or tap below and we’ll take you straight there.

Review the Terms, Privacy Policy and AI information-sharing notice.